h1:focus {
    outline: none;
}

.valid.modified:not([type=checkbox]) {
    outline: 1px solid #26b050;
}

.invalid {
    outline: 1px solid #e50000;
}

.validation-message {
    color: #e50000;
}

.blazor-error-boundary {
    background: url(data:image/svg+xml;base64,PHN2ZyB3aWR0aD0iNTYiIGhlaWdodD0iNDkiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIgeG1sbnM6eGxpbms9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkveGxpbmsiIG92ZXJmbG93PSJoaWRkZW4iPjxkZWZzPjxjbGlwUGF0aCBpZD0iY2xpcDAiPjxyZWN0IHg9IjIzNSIgeT0iNTEiIHdpZHRoPSI1NiIgaGVpZ2h0PSI0OSIvPjwvY2xpcFBhdGg+PC9kZWZzPjxnIGNsaXAtcGF0aD0idXJsKCNjbGlwMCkiIHRyYW5zZm9ybT0idHJhbnNsYXRlKC0yMzUgLTUxKSI+PHBhdGggZD0iTTI2My41MDYgNTFDMjY0LjcxNyA1MSAyNjUuODEzIDUxLjQ4MzcgMjY2LjYwNiA1Mi4yNjU4TDI2Ny4wNTIgNTIuNzk4NyAyNjcuNTM5IDUzLjYyODMgMjkwLjE4NSA5Mi4xODMxIDI5MC41NDUgOTIuNzk1IDI5MC42NTYgOTIuOTk2QzI5MC44NzcgOTMuNTEzIDI5MSA5NC4wODE1IDI5MSA5NC42NzgyIDI5MSA5Ny4wNjUxIDI4OS4wMzggOTkgMjg2LjYxNyA5OUwyNDAuMzgzIDk5QzIzNy45NjMgOTkgMjM2IDk3LjA2NTEgMjM2IDk0LjY3ODIgMjM2IDk0LjM3OTkgMjM2LjAzMSA5NC4wODg2IDIzNi4wODkgOTMuODA3MkwyMzYuMzM4IDkzLjAxNjIgMjM2Ljg1OCA5Mi4xMzE0IDI1OS40NzMgNTMuNjI5NCAyNTkuOTYxIDUyLjc5ODUgMjYwLjQwNyA1Mi4yNjU4QzI2MS4yIDUxLjQ4MzcgMjYyLjI5NiA1MSAyNjMuNTA2IDUxWk0yNjMuNTg2IDY2LjAxODNDMjYwLjczNyA2Ni4wMTgzIDI1OS4zMTMgNjcuMTI0NSAyNTkuMzEzIDY5LjMzNyAyNTkuMzEzIDY5LjYxMDIgMjU5LjMzMiA2OS44NjA4IDI1OS4zNzEgNzAuMDg4N0wyNjEuNzk1IDg0LjAxNjEgMjY1LjM4IDg0LjAxNjEgMjY3LjgyMSA2OS43NDc1QzI2Ny44NiA2OS43MzA5IDI2Ny44NzkgNjkuNTg3NyAyNjcuODc5IDY5LjMxNzkgMjY3Ljg3OSA2Ny4xMTgyIDI2Ni40NDggNjYuMDE4MyAyNjMuNTg2IDY2LjAxODNaTTI2My41NzYgODYuMDU0N0MyNjEuMDQ5IDg2LjA1NDcgMjU5Ljc4NiA4Ny4zMDA1IDI1OS43ODYgODkuNzkyMSAyNTkuNzg2IDkyLjI4MzcgMjYxLjA0OSA5My41Mjk1IDI2My41NzYgOTMuNTI5NSAyNjYuMTE2IDkzLjUyOTUgMjY3LjM4NyA5Mi4yODM3IDI2Ny4zODcgODkuNzkyMSAyNjcuMzg3IDg3LjMwMDUgMjY2LjExNiA4Ni4wNTQ3IDI2My41NzYgODYuMDU0N1oiIGZpbGw9IiNGRkU1MDAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPjwvZz48L3N2Zz4=) no-repeat 1rem/1.8rem, #b32121;
    padding: 1rem 1rem 1rem 3.7rem;
    color: white;
}

    .blazor-error-boundary::after {
        content: "An error has occurred."
    }

.darker-border-checkbox.form-check-input {
    border-color: #929292;
}

.form-floating > .form-control-plaintext::placeholder, .form-floating > .form-control::placeholder {
    color: var(--bs-secondary-color);
    text-align: end;
}

.form-floating > .form-control-plaintext:focus::placeholder, .form-floating > .form-control:focus::placeholder {
    text-align: start;
}
/* ---- Sautira shared look (brand tokens: Sautira design system) ---- */
:root {
    --bg: #F4FAF9; --card: #FFFFFF; --tint: #E3F2F0; --ink: #0F3D3E; --muted: #4B6463;
    --accent: #0E7C73; --accent-ink: #FFFFFF; --brand: #19B3A6; --amber: #F5A524;
    --line: #CFE3E0; --line-strong: #6E9A97; --warn: #b3261e; --ok: #1f7a3f;
    --font-display: Outfit, "Helvetica Neue", Arial, sans-serif; --font-sans: Inter, "Segoe UI", Roboto, Arial, sans-serif;
    --radius-sm: 6px; --radius-md: 12px; --radius-lg: 20px;
}
@media (prefers-color-scheme: dark) { :root {
    --bg: #164C4D; --card: #0F3D3E; --tint: #1A5556; --ink: #FFFFFF; --muted: #B9D3D0;
    --accent: #19B3A6; --accent-ink: #0F3D3E; --line: #2A6264; --line-strong: #7FA9A6; --warn: #ff8a80; --ok: #6fcf97;
} }
* { box-sizing: border-box; }
body { margin: 0; font-family: var(--font-sans); background: var(--bg); color: var(--ink); line-height: 1.5; }
.topbar { display: flex; gap: 1rem; align-items: center; padding: .75rem 1.25rem; background: var(--card); border-bottom: 1px solid var(--line); }
.spacer { flex: 1; }
.page { max-width: 980px; margin: 0 auto; padding: 1.25rem 1rem; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius-md); padding: 1.25rem; margin-bottom: 1.25rem; }
.card.narrow { max-width: 420px; margin: 3rem auto; }
.muted { color: var(--muted); }
.alert { background: color-mix(in srgb, var(--warn) 12%, transparent); color: var(--warn); padding: .6rem .8rem; border-radius: 6px; }
label { display: block; margin: .6rem 0; }
label.inline { display: flex; gap: .5rem; align-items: center; }
input, select, textarea { font: inherit; padding: .45rem .55rem; border: 1px solid var(--line-strong); border-radius: var(--radius-sm); background: var(--bg); color: var(--ink); width: 100%; }
input[type=checkbox] { width: auto; }
button { font: inherit; font-weight: 500; padding: .45rem .9rem; border-radius: var(--radius-md); border: 1px solid var(--line); background: var(--card); color: var(--ink); cursor: pointer; }
button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
button.danger { background: var(--warn); border-color: var(--warn); color: #fff; }
button.link { border: none; background: none; color: var(--accent); padding: .3rem 0; }
button:disabled { opacity: .5; cursor: default; }
.row { display: flex; gap: .5rem; align-items: center; margin: .4rem 0; }
.row input, .row select { width: auto; flex: 1; }
table { width: 100%; border-collapse: collapse; }
td, th { text-align: left; padding: .45rem .4rem; border-bottom: 1px solid var(--line); vertical-align: top; }
.status { padding: .2rem .6rem; border-radius: 999px; font-size: .85rem; border: 1px solid var(--line); }
.status-available { color: var(--ok); border-color: var(--ok); }
.status-oncall { color: var(--accent-ink); background: var(--accent); border-color: var(--accent); }
.status-offline, .status-break, .status-wrapup { color: var(--muted); }
.script { font-size: 1.35rem; padding: .9rem 1rem; border-left: 4px solid var(--accent); background: var(--bg); border-radius: 6px; margin: .75rem 0; }
.grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 1.25rem; }
.grid .card { margin-bottom: 0; }
.grid + .card { margin-top: 1.25rem; }
.ok { color: var(--ok); margin-left: .5rem; }
.waiting { text-align: center; padding: 3rem 1rem; }

/* ---- Call timer ---- */
.small { font-size: .85rem; }
.call-head { display: flex; align-items: flex-start; gap: 1rem; flex-wrap: wrap; }
.call-head h2 { margin: 0; }
.call-timer { display: flex; flex-direction: column; align-items: flex-end; line-height: 1.1; }
.call-timer-label { font-size: .8rem; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.call-timer-value { font-size: 2.6rem; font-weight: 700; font-variant-numeric: tabular-nums; color: var(--accent); }
.call-timer.ended .call-timer-value { color: var(--muted); }
.call-timer.ended .call-timer-label:first-child { color: var(--warn); font-weight: 600; }

/* ---- Queue indicator ---- */
.queue { display: inline-flex; align-items: center; gap: .45rem; padding: .3rem .75rem; border-radius: 8px; border: 1px solid var(--line); font-variant-numeric: tabular-nums; }
.queue-label { font-size: .75rem; text-transform: uppercase; letter-spacing: .04em; }
.queue-count { font-size: 1.25rem; font-weight: 700; line-height: 1; }
.queue-wait { font-size: .85rem; }
.queue-empty { color: var(--muted); }
.queue-waiting { --q: #b26a00; color: var(--q); border-color: var(--q); background: color-mix(in srgb, var(--q) 12%, transparent); }
.queue-busy { --q: var(--warn); color: #fff; background: var(--q); border-color: var(--q); animation: queue-pulse 1.6s ease-in-out infinite; }
@media (prefers-color-scheme: dark) { .queue-waiting { --q: #f2b04a; } .queue-busy { color: #1d2129; } }
@keyframes queue-pulse { 50% { box-shadow: 0 0 0 4px color-mix(in srgb, var(--q) 30%, transparent); } }
@media (prefers-reduced-motion: reduce) { .queue-busy { animation: none; } }
.queue-callout { font-size: 1.1rem; color: #b26a00; }
@media (max-width: 640px) { .topbar { flex-wrap: wrap; } .call-timer { align-items: flex-start; } }

/* ---- Caller card ---- */
.caller-card { border: 1px solid var(--line); border-radius: 8px; padding: .65rem .85rem; margin: .75rem 0; background: var(--bg); }
.caller-card-head { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin-bottom: .2rem; }
.caller-name { font-size: 1.15rem; font-weight: 700; }
.caller-address { white-space: pre-line; color: var(--muted); margin-top: .2rem; }
.verified-badge { padding: .15rem .6rem; border-radius: 999px; font-size: .8rem; font-weight: 600; color: #fff; background: var(--ok); }
.unverified-badge { padding: .15rem .6rem; border-radius: 999px; font-size: .8rem; color: var(--muted); border: 1px dashed var(--muted); }
@media (prefers-color-scheme: dark) { .verified-badge { color: #14171d; } }

/* ---- Operator notes: must not be missed ---- */
.operator-notes { --n: #b26a00; margin: .9rem 0; padding: .8rem 1rem; border: 2px solid var(--n); border-left-width: 8px; border-radius: 8px; background: color-mix(in srgb, var(--n) 12%, var(--card)); }
.operator-notes-title { font-size: .8rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--n); margin-bottom: .3rem; }
.operator-notes-body { font-size: 1.3rem; font-weight: 600; line-height: 1.35; white-space: pre-line; }
@media (prefers-color-scheme: dark) { .operator-notes { --n: #f2b04a; } }
.caller-postcode { font-weight: 600; color: var(--ink); letter-spacing: .03em; }

/* ---- Softphone / answer mode ---- */
.softphone { display: flex; align-items: center; gap: .75rem; flex-wrap: wrap; padding: .6rem .9rem; margin-bottom: 1rem; border: 1px solid var(--line); border-radius: 10px; background: var(--card); }
.softphone-icon { font-size: 1.4rem; }
.softphone-text { display: flex; flex-direction: column; line-height: 1.25; }
.softphone-state { color: var(--muted); font-size: .9rem; }
.softphone-ready .softphone-state { color: var(--ok); }
.softphone-ringing { border-color: var(--ok); background: color-mix(in srgb, var(--ok) 10%, var(--card)); animation: ring-pulse 1s ease-in-out infinite; }
.softphone-ringing .softphone-state { color: var(--ok); font-weight: 700; }
.softphone-oncall { border-color: var(--accent); }
.softphone-error .softphone-state { color: var(--warn); }
button.answer { font-size: 1.05rem; padding: .55rem 1.4rem; background: var(--ok); border-color: var(--ok); }
@keyframes ring-pulse { 50% { box-shadow: 0 0 0 5px color-mix(in srgb, var(--ok) 25%, transparent); } }
@media (prefers-reduced-motion: reduce) { .softphone-ringing { animation: none; } }
.answer-mode { text-align: left; max-width: 26rem; margin: 1.5rem auto 0; }
.answer-mode .choice { display: flex; gap: .55rem; align-items: center; margin: .35rem 0; }
.answer-mode input[type=radio] { width: auto; }
.sim-tag { font-size: .7rem; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); border: 1px dashed var(--muted); border-radius: 4px; padding: 0 .3rem; margin-left: .3rem; vertical-align: middle; }
.softphone-ended .softphone-state { color: var(--warn); }
.mic { display: inline-flex; align-items: center; gap: .4rem; margin-top: .25rem; font-size: .8rem; color: var(--muted); }
.mic-meter { display: inline-block; width: 7rem; height: .45rem; border-radius: 999px; background: var(--line); overflow: hidden; }
#softphone-mic-level { display: block; height: 100%; width: 0; background: var(--ok); transition: width 60ms linear; }

/* ---- Call track panel ---- */
.call-track { margin-bottom: 1.25rem; }
.track-picker { display: flex; flex-wrap: wrap; gap: .4rem; }
.track-tab { border-radius: 999px; padding: .35rem .9rem; }
.track-tab.active { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); font-weight: 600; }
.use-when { margin: .5rem 0 0; }
.switch-confirm { margin-top: .6rem; padding: .5rem .7rem; border: 1px solid var(--line); border-radius: 8px; background: var(--bg); }
.switch-confirm button { margin-left: .3rem; }
button.small-btn { padding: .2rem .6rem; font-size: .85rem; }
ol.track-steps { list-style: none; padding: 0; margin: 1rem 0 0; }
.track-step { border-left: 3px solid var(--line); padding: .35rem 0 .35rem .8rem; margin-bottom: .2rem; }
.track-step.current { border-left-color: var(--accent); }
.track-step.step-completed { border-left-color: var(--ok); }
.track-step.step-failed { border-left-color: var(--warn); }
.step-line { display: flex; flex-wrap: wrap; gap: .4rem; align-items: baseline; }
.step-icon { width: 1.1rem; font-weight: 700; }
.step-completed .step-icon { color: var(--ok); }
.step-failed .step-icon { color: var(--warn); }
.current .step-icon { color: var(--accent); }
.step-summary { color: var(--muted); }
.step-body { margin: .5rem 0 .4rem 1.5rem; }
.step-body .instructions { font-size: 1.1rem; padding: .6rem .8rem; background: var(--bg); border-radius: 6px; margin: .3rem 0 .6rem; white-space: pre-line; }
.notice-line { color: var(--accent); margin: .2rem 0 .6rem; }
.step-error { --n: var(--warn); padding: .6rem .8rem; border: 2px solid var(--n); border-radius: 8px; background: color-mix(in srgb, var(--n) 10%, var(--card)); margin-bottom: .6rem; color: var(--n); }
.step-error .guidance { color: var(--ink); font-size: 1.05rem; margin-top: .3rem; }
label.field > span:first-child { display: block; }
.req { color: var(--warn); }
.track-done { margin: .8rem 0 0; color: var(--ok); }

/* Step inputs: a six-column grid so forms designed in the portal keep their layout (full, half, third width) */
.form-grid { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); column-gap: .75rem; }
.form-grid > .form-cell { grid-column: span 6; min-width: 0; }
.form-grid > .form-cell.w-half { grid-column: span 3; }
.form-grid > .form-cell.w-third { grid-column: span 2; }
.form-grid > .form-heading { grid-column: 1 / -1; margin: .8rem 0 .1rem; font-size: .8rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); border-bottom: 1px solid var(--line); padding-bottom: .2rem; }
.form-grid > .form-heading:first-child { margin-top: .2rem; }
@media (max-width: 640px) { .form-grid > .form-cell.w-half, .form-grid > .form-cell.w-third { grid-column: span 6; } }

/* Links that look like buttons (reset password page) */
a.button { display: inline-block; font: inherit; padding: .45rem .9rem; border-radius: 6px; border: 1px solid var(--line); background: var(--card); color: var(--ink); text-decoration: none; }
a.button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }

/* The customer's local time (their profile's time zone), beside the call timer */
.customer-clock { display: flex; flex-direction: column; align-items: flex-end; line-height: 1.1; padding-right: 1.25rem; margin-right: .25rem; border-right: 1px solid var(--line); }
.customer-clock-label { font-size: .8rem; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.customer-clock-time { font-size: 2.6rem; font-weight: 700; font-variant-numeric: tabular-nums; color: var(--ink); }
.customer-clock-detail { font-size: .85rem; color: var(--muted); }
@media (max-width: 640px) { .customer-clock { align-items: flex-start; border-right: none; padding-right: 0; } }

/* ---- Sautira type and logo ---- */
h1, h2, h3, h4 { font-family: var(--font-display); font-weight: 600; color: var(--ink); }
h1 { letter-spacing: -0.015em; }
h2 { letter-spacing: -0.01em; }
.brand-logo { display: block; height: 30px; width: auto; }
.brand-logo.large { height: 40px; margin: 0 auto 1rem; }
.topbar { padding: .6rem 1.25rem; }
button.small-btn { border-radius: var(--radius-sm); }
.tabs a.active { color: var(--ink); border-bottom-color: var(--brand); }